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For referring professionals

A fast, accountable referral pathway

Built for busy probation officers, wellbeing practitioners and other multi-agency professionals. Minimal clicks to submit, a published response-time SLA, and clear reporting protocols.

Start a referral Download referral pack (PDF)

How to make a referral

01

Complete the secure form

One page, UK GDPR-compliant, with clear consent and data-sharing statements.

02

We acknowledge & triage

Acknowledged within 1 working day; clinical triage and allocation follow.

03

First appointment offered

Appointment offered within our published SLA, with attendance confirmation to you.

Referral pathways

Probation — NPS & CRC
Court-directed & licence-condition referrals, block-booked.
Self-referral
Individuals may also refer themselves directly.

Service level agreement

Referral acknowledged1 working day
First appointment offered5 working days
Attendance reportsWithin 48 hrs
Assessment report turnaround10 working days

SLAs validated against current probation contract terms. Commissioning: block-booking & spot-purchasing available.

Reporting & information-sharing

How we handle attendance reports, risk flags and MAPPA involvement — shared transparently with clients and referrers.

Attendance reporting
Prompt confirmation of attendance & engagement to the referring officer.
Risk flags
Clear escalation routes where risk of harm is identified.
MAPPA involvement
Information sharing aligned to multi-agency public protection arrangements.

Confidentiality has limits. As we work with criminal justice agencies, some information (risk of harm, safeguarding concerns, court-directed reports) may be shared. Read more.